FAQs
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Can I have my purchase sent to another address as a gift?
You can have any item purchased on the site, sent to a different address. All goods are sent out 2nd class recorded delivery, beautifully gift wrapped in organza drawstring gift bags. The packet will have to be signed for upon delivery, if this is not convenient, please advise prior to posting, where first of second class postage can be agreed at no extra charge.
Are all goods sent out recorded delivery? I may not be home to sign for it.
All orders are sent out 2nd class recorded delivery. If you do not wish to use this service, please advise at time of posting, where normal 1st or 2nd class postage can be agreed. Customers must accept full liability, in the unlikely event that the goods go missing in the post. Floralbank will always obtain a receipt for packets handed over to the Post Office.
Are all jewellery designs handmade and unique design?
All items on my website are individually designed and hand made by Floralbank Design of Carnoustie, using the highest quality materials available. Each design is unique to Floralbank, although many designs may be available in different colours.
I like a necklace on your site, does it come in another colour?
All designs are unique and individually designed by Floralbank. If you like a particular design, but not the colour, please get in touch with me, where I will be happy to discuss your requirements, whether it be colour/length etc and I will, where possible, be delighted to offer you a bespoke service at no extra charge.
Please note, where precious metals are requested ie sterling silver or gold, a small additional charge may be necessary. No obligation quotes available.
I am allergic to non previous metals, what materials do you use?
Most of the designs are made using the highest quality silver plate or gold plate. I will happily change all clasps, earrings and chains to sterling silver or gold, if desired. I will be pleased to supply a 'no obligation' quote for any additional costs for the materials, and contact you for your consideration.
Can I see more pictures of an item?
While internet buying is by far the easiest means of browsing and buying for these last minute gifts, seeing an item in front of you always helps make the decision easier. You may have further questions, some concerns, and even wonder if you might like it when you see it. What will the quality be like?
All designs on our website are made using the highest quality materials available, a full description will be given against each item. In the event that you have further questions, please contact me by email or telephone, where I will be happy to advise accordingly. If you would like further pictures of the item concerned, I will be happy to send these to you by email.
Remember... in the unlikely event that you are not entirely satisfied with your purchase, you may return it to Floralbank Design of Carnoustie by firstly contacting me to arrange method of return by post, and refund or exchange.
How quickly can I get my order?
All orders are sent out 2nd class recorded delivery. If your order is urgent, please let me know at time of order. Additional charges may apply, please enquire for a quote.
I am looking for jewellery for my wedding party - can you help?
Floralbank Design of Carnoustie will be happy to discuss your requirements, and fully understands the importance of co-ordinating or matching items for a bridal party. We can provide a selection of necklaces, earrings and bracelets for bridesmaids and flower girls, and are always happy to meet a new challenge. Just let us know what you are looking for, or ask us to provide pictures of samples and we can work together to come up with something truly wonderful for your special day.
We charge very reasonable rates for custom orders, I can guarantee you will not beat these prices for similar service elsewhere. No obligation quotes welcome.
Can I find Floralbank Design jewellery in the shops?
You can currently find Floralbank Design jewellery in local store The Gift Shop, High Street, Monifieth, next to Troup the Chemist.
The Gift Shop is open 9am - 5pm Monday to Friday, and 9am to 1pm Saturdays. If you can't find what you are looking for, please either ask the staff, or contact me direct on 01241 410267 or email me at carol@floralbankjewellery.co.uk
I have some vintage beads which have sentimental value, can they be restrung or made up into something for me?
If you would like to send me your beads and let me know if you want them restrung or re-designed, I would be happy to give you my ideas free of charge, and make up the design with your agreement, adding components as necessary, all at very affordable prices. So why leave these broken gems lying in your jewellery box, start enjoying them soon, as they were once intended. All our post is sent recorded delivery so your precious gems will be very safe.
P&P Free in Mainland UK
Design your own jewellery?
If you have a design in mind, let me know, here at Floralbank we're always keen to meet a new challenge. We'll attempt to make up any design you suggest and even feature it on our website, and if you love it, you can buy it, but better be quick... your idea could be a winning design! Be first to wear something unique and beautiful.
I don't have pierced ears!
All our earrings are made for pierced ears, however if you prefer clips, please get in touch, we offer a range of silver plate, solid sterling silver, gold plate and solid gold earrings, clip or pierced. Please allow additional time for alterations to these items to be made, prior to posting.



